Frequently asked questions
Do your products have VOCs/Flame retardants/Okeo-tex certified?
All of our exclusive printed fabrics are Oeko-Tex certified and include no VOCs. Our frames are constructed out of hardwood pine and our fill is made out of poly foam and fill.
Do you have kid & pet friendly fabrics?
Yes! All of our Kid and Pet Friendly Fabrics are woven with synthetic fibers that stand the test of time and have "double-rub" counts of 30,000+, which equals approximately 10+ years of use. Fabrics that have a 30,000 and above double rub count are also sturdy enough for commercial use. Double rub count is the industry standard to measure the durability of a fabric via The Wyzenbeek Method where the test fabric is repeatedly rubbed with a mechanized arm to replicate the effects of everyday use. Every back and forth motion of the arm counts as one “double rub.”
Is The Inside product returnable?
We’re sorry you didn’t love your Inside piece. We do accept returns of eligible merchandise within 30 days of the order shipment date. Email us at firstname.lastname@example.org to initiate the return process. You are responsible for returning the merchandise in the condition in which it was delivered, together with proof of purchase. If your item is eligible for return, we will send you a return shipping label, and you will be refunded the price you paid for the item to your original form of payment, less the cost of return shipping. Returns for purchases made with a gift card or a store credit will be refunded as a store credit. Once the merchandise has been returned to us, refunds may take up to 10 business days to process. In order to be eligible for return, items must be in new condition (please do not assemble or modify the product in any way). The few exceptions of items that cannot be returned include: clearance items, gift certificates, personalized and monogrammed items, items marked “non-returnable” (clearly indicated on the sale page before placing your order).
What is your lead time?
Here is our standard production timeline: Your piece is made from scratch within 3 weeks. Orders are then packed and shipped via FedEx Ground and you will receive a tracking number and shipping notification as soon as your order ships.
How much is shipping?
Shipping is free on all orders, always!
How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
You might experience a few extra days in shipping timelines. Shipping to these states typically takes about 11-15 business days but again, you’ll be able to track your order via FedEx.
Do you ship internationally?
Unfortunately we do not deliver outside of the United States right now. We would be happy to ship to a US address if you wanted to coordinate getting the product to a different country yourself. We hope to expand our shipping in the future!
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email email@example.com ASAP and we’ll get you squared away. Please email us within 24 hours to avoid any additional charges.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Amazon Pay. Unfortunately, we cannot accept checks or money orders. We process payments in USD.
When is your next collection coming out?
We shoot to launch new collections every two to three months.
Do you have a showroom?
While our NYC pop-up has ended, we are happy to help you design your space, offer inspiration, and answer any questions. Feel free to sign up for a Virtual Design Consultation with our Design Team below. If you think we should open another pop-up, please let us know and share your feedback by emailing firstname.lastname@example.org. You can also make a virtual appointment here!
What is the warranty on your products?
We have a one-year warranty. If you are having any trouble, please email email@example.com and we'll help you right away.